Terms of service

Leenen Performance provides software for fitness coaches to manage clients, programming, nutrition, payments, and related operations. You're responsible for the content you put into the platform and the way you use it with your clients.

Keep your login secure (use 2FA — required at Pro+). You're responsible for activity on your account. Tell us immediately if you suspect compromise.

Don't impersonate anyone, scrape the platform, attempt to defeat tenant boundaries, or use the service to harm others.

Subscriptions renew automatically. Cancel anytime — cancellation is at-period-end. Annual plans run to the end of the year. We don't refund unused time.

Marketplace billing (you charging your clients) goes through Stripe Connect. We deduct a payment-processing fee (see /pricing) plus standard Stripe fees. Refunds and disputes are handled via the standard Stripe flow.

Failed payments: we follow Stripe's standard retry sequence and notify you. After 14 days of unrecoverable payment, we may downgrade or pause your account.

You own your data. We don't sell it, ever. We're a data processor for your client data — you're the controller. The Data Processing Addendum is part of this agreement and available on request.

You can export everything at /settings/privacy/export. You can delete your account and we'll hard-delete within 30 days.

Don't send spam through the mass-email feature. Don't process payments for prohibited goods or services (see Stripe's restricted list). Don't use the AI assistant to provide medical advice or anything outside the coach-client relationship.

We can suspend accounts that violate these rules, with notice except in emergencies.

We aim for 99.9% availability and we'll publish status at status.leenenperformance.com. We'll give reasonable notice before retiring features. We don't promise the service will be perfect or always available, but we'll make reasonable efforts.

To the extent allowed by law, our total liability is limited to the fees you've paid us in the prior 12 months. We're not liable for consequential damages, lost profits, or third-party services that integrate with us. Australian Consumer Law guarantees aren't excluded where they apply.

Either of us can end the relationship at any time. If you breach these terms or fail to pay, we may suspend or terminate. On termination, you keep access to data export for 30 days; after that, we hard-delete.

Queensland, Australia. Disputes go to the Queensland courts unless an alternative is required by law.

We may update these terms. Material changes get 30 days' notice via email and an in-app banner before they take effect.