Terms of service

These terms are an agreement between you and Leenen Performance Pty Ltd (ACN 702 737 835, ABN 56 702 737 835), Victoria, Australia ("Leenen", "we", "us"). They apply to the website at leenenperformance.com and its subdomains, the web app, and the Leenen Performance apps for iPhone and Android (the "Service").

Our Privacy policy explains how we handle personal information and forms part of these terms.

You accept these terms by creating an account, by tapping or clicking to agree, or by using the Service.

If you use the Service for a business, you confirm you're authorised to accept these terms for that business.

• Coach: a business or person who subscribes to Leenen to coach clients, including a studio owner.
• Studio: a coaching business with more than one coach. A sub-coach is a coach who works within a studio.
• Client: a person a coach invites to the Service to receive coaching.
• Admin: a Leenen staff member who runs the Service.
• Content: anything uploaded, written or created in the Service, such as programs, messages, logs, photos and videos.
• Client Data: personal information about a client held in the Service.
• Plan: a coach's Leenen subscription.

You must be at least 16 to use the Service. If you're under 18, you need a parent or guardian's consent.

Accounts are by invitation. Coach accounts are created on our website with an invite code. Client accounts are created when a coach invites you. You can't sign up inside the app.

You sign in with a link sent to your email, or with Google or Microsoft (and Apple when available). We don't use passwords.

Give accurate information, use one account per person, keep access to your email and sign-in accounts secure, and tell us straight away if you think someone else has used your account. You're responsible for activity on your account.

If you sign in with Google, Microsoft or Apple, that provider's terms also apply to your use of their account.

Leenen provides software. Coaches provide the coaching. Coaches are independent businesses, not our employees or agents.

We're not a party to the arrangement between a coach and their clients, including prices, sessions, refunds and coaching advice.

Studio owners manage the coaches in their studio and the clients assigned to them.

Leenen is not a medical service, and nothing in the Service is medical advice.

• Talk to your doctor before starting a new training or nutrition program, especially if you're pregnant, injured or have a medical condition.
• Stop exercising and get help if you feel pain, dizziness or shortness of breath.
• Exercise carries a risk of injury. You choose whether to take part, and you should train within your limits.
• Coaches are responsible for their own qualifications, registrations and insurance.
• Numbers from wearables, calorie estimates and macro targets are estimates.
• AI outputs can be wrong.

In an emergency, call 000. Calls and messages in Leenen are not an emergency service.

If you're a coach, you agree to:

• collect client information lawfully, including getting your clients' consent before you collect health information;
• give your clients your own privacy notice explaining how you handle their information;
• keep client information confidential and use it only for coaching;
• act on your clients' requests to access, correct or delete their information;
• only upload media you have the rights to use, including the consent of anyone shown in it;
• follow the Spam Act 2003 when you email clients or leads, including only emailing people who have agreed to hear from you;
• include a privacy notice on your enquiry forms;
• not coach anyone under 18 without a parent or guardian's consent; and
• when you stop coaching on Leenen, hand your clients over to another coach or tell them in advance.

You're responsible for loss caused by your breach of these responsibilities, to the extent the law allows.

• Your coach can see what you log and share with them, including health information. Your cycle data is only visible to your coach if you turn on sharing.
• Your coach decides which features you can use, and can end your access to their coaching.
• You can stop working with a coach at any time. To leave Leenen completely, delete your account in the app.
• If you pay your coach through Leenen, see Plans and payments.

Coach plans. Coaches can use a free plan (up to 3 active clients) or a paid plan. Current plans and prices are at leenenperformance.com/pricing. Prices are in Australian dollars (AUD). We're registered for GST.

Paid plans renew automatically at the end of each billing period until you cancel. You can cancel at any time, and cancellation takes effect at the end of the current billing period. Except where the law requires (including the Australian Consumer Law), we don't refund partial billing periods.

We'll give you at least 30 days' notice of a price change. If you don't agree, you can cancel before it takes effect.

If a payment fails, Stripe retries it automatically, and you can update your payment method under Settings → Billing in the coach portal. After 14 days of unpaid fees we may downgrade or pause your account.

Client payments. Coaches can sell their services to clients through Stripe Connect. The coach is the seller and sets the price and refund policy. A Leenen platform fee and Stripe processing fees apply to the coach. Refunds follow the coach's policy and your rights under the Australian Consumer Law. Stripe's terms also apply.

Coach plans are bought on our website. There are no in-app purchases in the Leenen apps.

Our services come with guarantees that can't be excluded under the Australian Consumer Law. For example, services must be provided with due care and skill, be fit for any purpose you told us about, and be supplied within a reasonable time.

Nothing in these terms excludes, restricts or changes those rights, or any other rights you have by law that can't be excluded.

Where the law lets us limit our liability for a failure to meet a guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

• You own your content. We don't sell it.
• You give us a limited licence to host, store, process and display your content only to provide and improve the Service for you and the people you share it with.
• Coaches can ask us for an export of their data, and anyone can ask for a copy of their personal information, at support@leenenperformance.com.
• Our Privacy policy explains how we handle personal information.
• If you send us feedback or ideas, we can use them to improve the Service without owing you anything.

We have zero tolerance for objectionable content or abusive users.

Don't post or send content that harasses, bullies, threatens or abuses anyone; is hateful or discriminatory; is sexually explicit; sexualises minors; encourages self-harm; or is illegal or infringes someone's rights.

To report objectionable content or an abusive user, email support@leenenperformance.com.

We review reports promptly. We remove content that breaks these standards and suspend or close the accounts of people who post it.

Coaches are responsible for moderating their own community and group chats.

• Don't use the Service to break the law, infringe anyone's rights, send spam, or harass or harm others.
• Don't impersonate anyone.
• Don't scrape the Service or access it with bots, probe or bypass security or the boundaries between businesses, reverse engineer the Service, or interfere with how it works.
• Don't misuse connected Google, Microsoft or other third-party accounts or data.
• Don't resell or sublicense the Service without our written agreement.
• Don't use the AI features to give medical diagnoses or treatment advice.
• Don't process payments for prohibited goods or services (see Stripe's restricted businesses list).

We may suspend or restrict accounts that break these rules, with notice where reasonably possible.

AI features are optional.

AI outputs can be inaccurate or incomplete. Check them before you rely on them. They're not medical, nutrition or other professional advice.

We may limit how much you use AI features, or change or remove them.

How we handle data sent to AI features is explained in our Privacy policy.

You can choose to connect other services: Google or Microsoft calendars, Apple Health, Health Connect, Strava and Garmin (when available), and Stripe.

When a coach connects a Google or Microsoft calendar, Leenen creates, updates and deletes events for scheduled client sessions on that calendar. We only change events Leenen created.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Coaches disconnect a Google or Microsoft calendar at any time from Settings → Integrations on the website. Apple Health and Health Connect access is turned off in your phone's settings (see our Privacy policy). Events already created on your calendar stay yours.

Connected services are run by their own providers under their own terms. We're not responsible for their availability, and a change by a provider may affect a feature.

• Calls depend on your network and device, and may not always connect.
• Calls are not an emergency service. In an emergency, call 000.
• Don't record a call without the consent of everyone on it. We don't record calls.

We keep improving the Service and may add, change or remove features. We'll give reasonable notice before removing a significant paid feature.

We aim for high availability but can't promise the Service will always be uninterrupted or error-free. We may need to pause it for maintenance.

We own the Service, including its software, design and branding. These terms don't give you any rights to our trademarks or brand. Coaches keep the rights to their own branding and content.

• You can stop using the Service at any time.
• Clients can delete their account in the app (Settings → Account → Delete account) or at leenenperformance.com/account/delete.
• Coaches: email support@leenenperformance.com to close your account. Before we close it, move your clients to another coach in your business or tell them you're leaving, and you can ask us for an export of your data. Closing a coach account cancels your plan and then deletes your business data as described in our Privacy policy.
• We may suspend or close your account if you materially breach these terms, don't pay, or put others at risk. We'll give notice where reasonable.
• Terms that by their nature should continue after an account closes (such as liability, disputes and governing law) continue to apply.

Nothing in these terms limits your rights under the Australian Consumer Law (see Your consumer rights).

If you use the Service for a business (for example as a coach), then to the extent the law allows, our total liability to you is limited to the fees you paid us in the 12 months before the claim, and we're not liable for indirect or consequential loss, such as lost profits or lost data.

If you're a consumer, we only limit our liability as far as the law allows.

To the extent the law allows, we're not responsible for third-party services or for the advice coaches give their clients.

If you have a problem with the Service, contact us first at support@leenenperformance.com and we'll try to fix it.

If we can't, we'll both try in good faith to resolve it within 30 days before going to court. This doesn't stop either of us asking a court for urgent relief, or you contacting a consumer protection agency.

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the federal courts sitting in Victoria.

We may update these terms. For material changes we'll give you at least 30 days' notice by email or in the app, and we may ask you to accept the updated terms in the app.

If you don't agree with a change, you can close your account before it takes effect. If you keep using the Service after that, the updated terms apply.

• If you got our app from the Apple App Store or Google Play, these terms are between you and Leenen, not Apple or Google. Leenen, not Apple or Google, is responsible for the app and its content.
• Apple and Google have no obligation to provide support or maintenance for the app.
• If the app fails to meet a warranty that applies, you can tell Apple, and Apple may refund the price you paid for the app (if any). To the extent the law allows, Apple has no other warranty obligation for the app.
• Apple and Google are not responsible for claims about the app, including product liability claims, claims that the app doesn't meet a legal or regulatory requirement, consumer protection claims, or claims that the app infringes someone's intellectual property. We handle those claims as these terms and the law require.
• You confirm you're not located in a country subject to a US Government embargo, and you're not on a US Government list of prohibited or restricted parties.
• The app store's own usage rules also apply.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

• These terms and our Privacy policy are the whole agreement between you and us about the Service.
• If part of these terms can't be enforced, the rest still applies.
• If we don't enforce a term straight away, we can still enforce it later.
• We may transfer these terms to a business that takes over the Service. You can't transfer your account without our agreement.
• We may send you notices by email or in the app.

Leenen Performance Pty Ltd, Victoria, Australia.

Email: support@leenenperformance.com.